Frequently Asked Questions from Mid-Western Research & Supply

Mid-Western Research & Supply
430 N. Mosley
Wichita, KS 67202
Tel. 800-835-2832
Fax. 316-262-5136
E-mail

Frequently Asked Questions:

If you are having trouble finding any information, please view the topics below, and if you still cannot find what you need, please visit the CONTACT US page and submit a request for the information that you need.

Product Returns
What is your product return policy?
Can I return items purchased on-line OR over the phone?
Can I return items purchased in the retail store?
If I return or exchange an item how long does it take to process?

Shipping Information
What shipping carriers do you offer?
How long does it take to receive my order when sending check or money order?
How long will it take to receive my order (shipping time)?
If I have more than one item on my order and an item is on backorder, do I get charged shipping twice?
How will I know when temporarily backordered items in my order are in stock? And Shipped?
How will I know when temporarily backordered items in my order are in stock and shipped?

Parts
Do you sell parts for your items?
How do I order them?

Site Security
When I enter my personal information and credit card information over the Internet, can I be assured your site is secure?

Pricing
Why would the price for an item on the website be different than the price in the printed catalog?

Payment Information
When will my credit card be charged?
What types of payment are accepted?

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We ship by UPS the same day you order as long as your items are in stock and you place your order before 5pm CST!
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